Virtual Event FAQ

Videos are not playing for me. What should I do?

Video problems are rare, but they can pop up from time to time. No matter the frequency, they’re always frustrating to deal with.

Let’s start with some general troubleshooting tips:

  1. Double check your internet connection.
  2. Close out your internet browser and reopen it.
  3. Restart your mobile device or computer.

Some mobile specific tips:

  1. Check if your device is running a supported OS (5.0 or higher for Android devices and 10.0 or higher for iOS).

Some desktop specific tips:

  1. Clear your internet browser cache.
    1. On Mac: SHIFT + COMMAND + r
    2. On Windows: CTRL + SHIFT + r
  2. Switch to a different browser, we recommend Google Chrome.